How are returns registered?

• For returns, please contact our customer service in advance by phone or email using the contact form

• Depending on the reason for return, you can receive a free return slip by email (subsequent reimbursement of return costs without prior registration is not possible)

How long can I exercise my right of return?

• You have the option to return products within 1 month of receiving the shipment

• Further information on return policies can be found in our Terms and Conditions

What should I do if there is transport damage or defects?

• In case of transport damage to packaging or goods, you can refuse the goods before acceptance

• If you notice the damage after opening the packaging, please contact our customer support

 

How much are the shipping costs?

• There are no shipping costs * for orders within Germany. We offer free national shipping.

*(applies to products shipped from our warehouse)

• For international delivery addresses, please refer to the respective offer for shipping costs

How do I contact customer support?

• We are available by phone at Tel.: +49 2336 4087817 during opening hours

• Written inquiries can be sent by email to info@e-parts24.de